Terms of Service

Where this site also publishes these terms in Serbian, the Serbian version is binding; the English version is provided for convenience.

1. Who provides the service

The dolami.rs service (the service) is provided by PR W-ANT, Boška Savića 11/5, Trstenik, Srbija, tax ID 115753624, registration no. 68608031 (we, us). The service provides online appointment booking and the management of bookings, clients and the business.

In these terms, the customer is the company or sole trader that opens an account on the service, and a client is a person who books an appointment with a customer.

2. Accepting these terms

By opening an account and using the service you accept these terms and the Privacy Policy. If you open the account on behalf of a business, you confirm you are authorised to bind it.

The service is meant for businesses (companies and sole traders), not for consumers.

3. Account

The customer is responsible for the accuracy of the data it enters, for keeping passwords and access details safe, and for everything done from its account, including by staff it has given access. If you suspect someone has accessed your account without permission, tell us straight away.

4. Prices and payment

The current prices, the free monthly allowance and the plans are published on the Pricing page and in the account’s admin. Prices are net of VAT, where VAT is charged.

Appointments above the free allowance are billed after each month ends. A fixed plan is paid upfront for the chosen term (for example a month or a year); overage on a plan that charges for it is billed after each billing period of the term.

For each of these charges the service issues a pro-forma invoice, per account (organisation), not per branch. A pro-forma invoice states the amount, the due date and its number, which you quote as the payment reference. It is paid by bank transfer to the account named in the pro-forma invoice email, or by card where the service offers it.

SMS bundles are paid upfront, each bundle on its own; a bundle gets its pro-forma invoice number when it is paid.

A pro-forma invoice is not a tax invoice. PR W-ANT issues the invoice for every payment under the rules that apply to it. Once it has, PR W-ANT‘s invoice number is shown next to the pro-forma invoice in the account’s admin.

If a pro-forma invoice is not paid by its due date, the account’s admin becomes read-only until it is settled. Your public booking page and widget keep working for your clients.

Payments are not refunded. When you move from a paid plan to another, the plan’s unused days are returned as account credit, pro rata, and used for future charges.

Price changes. We publish new prices or plan terms in advance, with the date they take effect. The account owner accepts them in the admin; an owner who does not accept them can stop using paid services before that date.

5. Customer obligations

The customer agrees to use the service lawfully and in line with these terms, and in particular:

• to have a legal basis for processing its clients’ data, and to inform them about it;
• to send clients messages (email, SMS) only about their appointments or with their consent, and not to use the service for unsolicited messages;
• not to enter content that is unlawful, infringes the rights of others or contains malicious code;
• not to try to get around the service’s limits, access other people’s data or disrupt the service.

The customer compensates us for damage and costs we incur because of claims by third parties (including clients and public authorities) arising from data or content the customer entered, or from a breach of these terms.

6. Clients’ data (processing on the customer’s behalf)

For its clients’ data the customer is the controller and we are the processor under the Serbian Law on Personal Data Protection. This section is the processing agreement between us and the customer. For that data:

• we process it only to provide the service and on the customer’s instructions, which the customer gives by using the service;
• only people who need access to run the service have it, and they are bound to confidentiality;
• we apply reasonable technical and organisational security measures, described in the Privacy Policy;
• we use the service providers (sub-processors) listed in the Privacy Policy, under the same data protection obligations; we announce changes to that list by updating that page, and a customer who disagrees may close its account;
• we reasonably help the customer answer clients’ requests (for example exporting or anonymising a client’s data, which the customer can also do in the admin) and tell the customer without undue delay if we become aware of a security breach affecting that data;
• when the customer stops using the service, on its written request we return the data (export) or delete it, except what the law requires us to keep; copies in backups disappear as those backups rotate.

7. Availability and changes to the service

The service is provided “as is” and “as available”. We work to keep it stable and running, but do not guarantee uninterrupted or error-free operation, or that every message (email, SMS) will be delivered. Occasional maintenance downtime is possible.

We may change and improve the service, and add or remove features. Features marked as trial or “coming soon” may change or be withdrawn without notice.

8. Limitation of liability

To the extent the law allows:

• we are not liable for lost profit, lost revenue, missed or unattended appointments, loss of clients or reputation, or any other indirect damage;
• we are not liable for damage caused by the operation or outage of third-party services (hosting, email, SMS operators, the internet), force majeure, or the actions of the customer and its clients;
• our total liability to the customer, on any ground, is limited to the amount the customer paid for the service in the three months before the event that caused the damage; if the customer paid nothing in that period, we are not liable for damage.

These limits do not apply to damage caused intentionally or through gross negligence.

9. Ending use of the service

The customer may stop using the service and close its account at any time. A paid period is not refunded.

We may restrict or close an account if the customer breaches these terms, does not pay what it owes, or uses the service in a way that endangers other customers, clients or the service. Where circumstances allow, we warn the customer first.

10. Changes to these terms

We may change these terms. The current version is always published on this page, with the date of its last change. We tell customers about material changes by email or in the app at least 15 days before they take effect. Continuing to use the service after that date means accepting the changes; a customer who disagrees may close its account before that date.

11. Governing law and disputes

These terms are governed by the law of the Republic of Serbia. We will try to settle any dispute by agreement; if that fails, the competent court in the Republic of Serbia at the seat of PR W-ANT has jurisdiction.

12. Contact

For questions about these terms: podrska@dolami.rs